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| Subject: | Re: Firefox just plain isn't working |
| Group: | Mozilla-support-firefox |
| From: | DragonDrop |
| Date: | 27 Jan 2008 |
"Ron Hunter" <rphunter> wrote in message
news:Uo6dnQQvR-9-eAHanZ2dnUVZ_tLinZ2d...
> DragonDrop wrote:
>> "Melchert Fruitema" <mel.nospam> wrote in message
>> news:5_mdnVDFPq1jGgHanZ2dnUVZ_v6rnZ2d...
>>> On 27-01-2008 13:37 CET, DragonDrop composed this enchanting statement:
>>>> I've sought help on other forums for Windows issues, but as this
>>>> problem appears only to affect Firefox, I turn to the community. I have
>>>> Firefox 2.0.0.11 . Today after removing one malware-related registry
>>>> entry in norton windoctor, I find that Firefox does not load. At first,
>>>> it would launch the error reporting console, but then even that
>>>> stopped. In task manager, I see the process reach about 10,000k and
>>>> then simply vanish. I tried a reinstall with no success. I tried a
>>>> system restore and was told that my computer "cannot be restored" to
>>>> either of what should have been two perfectly good restore points. I
>>>> still cannot use Firefox, although IE and the U3 flash drive version of
>>>> FF both appear to be operational, as is my newsgroups client and the
>>>> internet radio. Any insight whatsoever would be gratefully appreciated.
>>>>
>>> Perhaps this 'knowledge base' article could help you:
>>> <http://kb.mozillazine.org/Standard_diagnostic_-_Firefox>
>>>
>>> --
>>> Kind regards,
>>> Melchert
>>>
>>> (MacOS 10.3.9 / Firefox 2.0, Thunderbird 2.0)
>>
>> This one was closer to the problem I'm having:
>> http://kb.mozillazine.org/Browser_will_not_start_up
>>
>> The problem with following the steps in the knowledgebase is that you
>> need an interface. I can't get to the interface, not even in Safe Mode. I
>> have already tried a reinstall as mentioned above, and before I did that
>> I looked in Add/Remove. Clicking for FF 2.0.0.11 brought up the dialog
>> that it had already been uninstalled. I don't know how any of this helps,
>> but it's what I got.
>>
>> The only other thing that comes to mind is that right before the last
>> "good" launch, FF appeared to receive an update to the LiveJournal
>> add-on, which I don't even leave enabled due to its background activity
>> being a pain in my bum. It's a harmless add-on, I just grew tired of the
>> added resource drain. The point is, while it's never caused a problem in
>> the past, I did see an update dialog the last time FF started to launch,
>> but then went to the error-reporting dialog. Still, I'm convinced it had
>> more to do with whatever Norton WinDoctor removed, although I undid those
>> changes too.
>>
>> The point is that FF won't launch any dialogs or windows of any kind, so
>> I can't perform the steps outlined in the articles linked above.
> Using the knowledgebase articles, locate your profile, and move that
> folder to a safe place, then let the program create a new profile.
>
>
> --
> Ron Hunter rphunter
Sounds like I'd need to completely and totally uninstall and reinstall again
to do this. My profile folder is regularly backed up to an external HDD. I
don't use NIS, I have only the Norton Utilities. I use Avast for AV. I don't
think the problem is with my firewall, as that always pops up a nice blue
Windows Security Center dialog.
Firefox's process in the task manager currently climbs to around 10,000k and
quits. Ordinarily I observe the process reach at least 50,000k before the
browser window appears or a firewall dialog pops up. Normal use seems to
means the process runs at 90,000k+ on my system, with all everyday-use
extensions active.
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