IVR Tree Best Practices

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IVR Tree Best Practices
\ Matt (14 Nov 2007)

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Subject:	IVR Tree Best Practices
Group:	Asterisk-users
From:	Matt
Date:	14 Nov 2007

Does anyone have any solid documented evidence for best practices for IVR
Trees? I'm just curious. I did some google searching this morning, but
only found one article from TMC. What I'm looking for are studies
showing, if a customer must go to an IVR, what they prefer, over what they
prefer to not have in the trees.

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