Realtime Queues and Agents

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Realtime Queues and Agents
\ Carlos Chavez (24 May 2007)

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Subject:	Realtime Queues and Agents
Group:	Asterisk-users
From:	Carlos Chavez
Date:	24 May 2007

I am trying to configure a new server for use in a small Call Center.
I want to use realtime queues and agents and after following the
instructions I can get the queue to show up on the system but no agents.
I am using Asterisk 1.4.4 on a CentOS 5 machine.

I have this in extconfig.conf:
queues => mysql,asteriskcdrdb,queue_table
queue_members => mysql,asteriskcdrdb,queue_member_table

I put this into queues.conf:
[general]
realtime_family = queues,queue_members

Here is what I get from queue show:

pbxinsol*CLI> queue show
henkel has 0 calls (max unlimited) in 'ringall' strategy (0s
holdtime), W:0, C:0, A:0, SL:0.0% within 0s
Members:
Agent/1 (Invalid) has taken no calls yet
Agent/2 (Invalid) has taken no calls yet
Agent/3 (Invalid) has taken no calls yet
Agent/4 (Invalid) has taken no calls yet
Agent/5 (Invalid) has taken no calls yet
No Callers

From agent show:
pbxinsol*CLI> agent show
No Agents are configured in agents.conf

What am I missing? This used to work on previous versions of Asterisk.

--
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001

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